Changed your mind, spotted an issue or need to cancel? No worries – here’s what to do next.

You can return any item within 30 days of receiving your order for a refund or exchange, provided it comes back to us in its original condition, with tags attached and original packaging included. All returned items will be checked once they arrive back at our warehouse.

We’ll refund or exchange the value of the item at the price you paid, excluding delivery costs.

Return postage is your responsibility, so we recommend sending your return via registered post.

Please package your return carefully to help prevent any damage to the item or its packaging.

Until it reaches us, the parcel is still in your care, and unfortunately we can’t take responsibility for items that are lost in transit. We’re also unable to take responsibility for items returned to us by mistake.

Yes, I received incorrect items

First, please check your order confirmation email and the delivery note included with your parcel to confirm what was ordered and what was packed.

If you’ve received the wrong item, or something is missing from your order, please contact merch@coopers.com.au as soon as possible so we can look into it.

Get in touch

Yes, there’s something wrong with my items

Products supplied by Coopers come with guarantees that can’t be excluded under the Australian Consumer Law.

You’re entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You’re also entitled to have your goods repaired or replaced if they fail to be of acceptable quality and the failure doesn’t amount to a major failure.

If something isn’t right with your order, please let us know as soon as possible by contacting merch@coopers.com.au. We want every Coopers customer to receive quality goods.

Except as otherwise provided under the Australian Consumer Law, you won’t be entitled to an exchange or refund if:

• You’re responsible for the fault or defect
• You were advised of the fault or defect at the time of purchase
• You find the item cheaper elsewhere after purchase
• The item was a free promotional item
• The item was marked “On Special”
• The item was not received by Coopers within 30 days of you receiving it

Where a failure does not amount to a major failure, Coopers is entitled to choose between providing a repair, replacement or another suitable remedy.

If you return a product that you believe is defective, or otherwise in breach of your consumer guarantees, it may need to be sent to the manufacturer for assessment.

Once your return has been authorised by Coopers, please send your goods to:

Coopers Store Returns
Coopers Online Store
12 Business Street
Yatala QLD 4207

Please send returns via registered post. Until your return reaches our premises, the products remain your responsibility, and unfortunately we can’t take responsibility for items lost in transit.

Please also package your return carefully to help prevent any damage to the products. Coopers will not be responsible for any items returned to us in error.

Get in touch with us as soon as you can. If your order hasn’t been dispatched yet, we’ll do our best to cancel it for you. If it’s already on its way, we may not be able to cancel the order.

In some cases, we may be able to request the package be returned by our delivery service. If so, a cancellation or restocking fee may apply.

We do our best to keep stock levels up to date, but every now and then, an item may be unavailable, or there may be a delay getting it back in.

If this happens, we’ll get in touch and talk you through your options. Depending on the item, this may include a refund, exchange or waiting for the product to become available.