Here’s everything you need to know about ordering from the Coopers merch store, from checkout to delivery.

DELIVERY

When will my order be delivered?

We’ll aim to deliver your order within 4–10 business days for metro areas within Australia, but delivery times can vary and can’t be guaranteed.

Orders are typically picked and shipped the next business day after ordering. If there are any significant delays, we’ll get in touch.

Once your order leaves our warehouse in Queensland, you’ll receive an email letting you know it’s on its way. This will include a tracking number, so you can follow your delivery through Australia Post by clicking the link provided.

Will I need to sign for my order?

Yep! You, or someone at the delivery address, will need to sign for your order when it arrives.

If no one is available to sign, Australia Post will leave a note with instructions for collection from a designated post office. You’ll have 10 business days, or the time period set out by Australia Post, to collect your order.

If your order isn’t collected within that time, it’ll be returned to our warehouse. Coopers reserves the right to charge an administration fee and additional delivery fees to resend your order.

Can I track my order?

Absolutely. Once your order has been dispatched from our warehouse, you’ll receive an email confirming it’s on the way.

This email will include your tracking number, which you can use to check your delivery progress via Australia Post tracking. You can do this by clicking the link in the email.

What if I’ve only received some of the items I ordered?

Your Coopers order is booked with Australia Post as a non-partial delivery. However, parcels can occasionally be separated while in transit, which means part of your order may arrive before the rest.

The easiest way to check is to look at the white label on the parcel you’ve received. It should show which parcel number it is out of the total number of parcels, for example, 1 of 3. This means parcels 2 and 3 are still on their way.

The remaining parcels are usually delivered over the following business days. If they haven’t arrived within 3 business days, please contact merch@coopers.com.au, and we’ll help look into it.

ORDERING

How do I order online?

Ordering from the Coopers merch store is easy. Browse our products, choose the item you’d like to buy, select your quantity and any size or colour options, then click Add to cart.

To complete your order:

1. Click the shopping trolley icon in the top right of your screen.
2. Choose to view your shopping cart or go straight to checkout.
3. Fill in your details, including any discount codes. Make sure you click Apply after entering a code.
4. Check that your order details are correct and all mandatory fields marked with an asterisk are complete.
5. Click Place order.
6. A confirmation page will appear with your order confirmation number.
7. You’ll also receive an order confirmation email with a summary of your purchase.
8. Once your order has been dispatched, you’ll receive another email with your tracking number.

What payment options can I use?

We accept Visa and Mastercard, Google Wallet, Apple Pay and Shop Pay.

How do I know my personal information will be kept safe?

Coopers is committed to protecting our customers’ privacy and personal information.

Our website has security measures in place, including a secure payment gateway, to help keep your private information and credit card details safe.

When you make a purchase online, the address bar will switch from http to https. This means the information sent from your computer to our server is encrypted.

We don’t store your credit card details on our server.

When will my order be packed?

We’ll do our best to pick and pack your order on the next business day after we receive it, excluding public holidays.

For example, if you place an order on Friday, Saturday or Sunday, it will usually be picked and packed on the following Monday. If Monday is a public holiday, it will usually be picked and packed on Tuesday.

During promotional periods, we’ll do everything we can to get orders out as quickly as possible. If demand is high, it may take us an extra day. If there are any significant delays, we’ll get in touch.

What if I enter the wrong delivery address?

Please check your delivery address carefully at checkout. Coopers can’t be held responsible for an incorrect address (or any other incorrect details) entered on your order.

If you need to change your address after placing your order, please log into your account and edit your details immediately, or contact Online Store Support at merch@coopers.com.au as soon as you can.

We’ll do our best to update your order details, but if your order has already been dispatched and can’t be updated, we’ll do our best to have the products returned to our warehouse for re-shipping. Administration and re-shipping fees may apply.

Can I cancel my order?

Changed your mind? Get in touch with us as soon as you can.

If your order hasn’t been dispatched yet, we’ll do our best to cancel it for you. If it’s already on its way, we may not be able to cancel the order.

In some cases, we may be able to request the package be returned by our delivery service. If so, a cancellation or restocking fee may apply.

Can I collect my order?

No. Orders from the Coopers merch store are delivery only.

Our products are distributed from a warehouse that isn’t set up for customer collection.

Is there a shopfront I can visit?

The Coopers merch store is an online store only, so orders need to be placed through the website and delivered to your chosen address.

A limited range of merch is available at the brewery taproom at Regency Park, but not all items from the online merch store will be available in person.

I’d like something that isn’t on the website. Can I order it?

Our online merch store is updated regularly, and we do our best to keep all products and stock levels up to date.

If you can’t see the item you’re looking for on the merch store, it’s currently unavailable.

WEBSITE ISSUES

Why am I having trouble using the website?

The Coopers merch store is optimised for the latest browsers across mobile and desktop.

If you’re having trouble with your account or placing an order, please contact Online Store Support at merch@coopers.com.au, and we’ll help you out.