Changed your mind, spotted an issue or need to cancel? No worries – here’s what to do next.

Changed your mind? No worries

You can return any item within 30 days of receiving your order for store credit or exchange, provided it comes back to us in its original condition, with any tags attached and original packaging included. All returned items will be checked once they arrive back at our warehouse. Be unworn, unwashed, and in their original, resalable condition. Any marks, stains, discolouration, signs of wear or signs the item has been washed will make it ineligible for either store credit or an exchange. Your item should be accompanied by proof of purchase (order number or tax invoice).

We’ll offer store credit or exchange for another in-stock item for the value of the item at the price you paid, excluding delivery costs. Get in touch to start your return 

Something wrong with your order?

Yes, I received incorrect items 

First, please check your order confirmation email and the delivery note included with your parcel to confirm what was ordered and what was packed.

If you’ve received the wrong item, or something is missing from your order, please contact merch@coopers.com.au as soon as possible so we can look into it.

Yes, there’s something wrong with my items 

Products supplied by Coopers come with guarantees that can’t be excluded under the Australian Consumer Law.

You’re entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You’re also entitled to have your goods repaired or replaced if they fail to be of acceptable quality and the failure doesn’t amount to a major failure.

If something isn’t right with your order, please let us know as soon as possible by contacting merch@coopers.com.au. We want every Coopers customer to receive quality goods.

Except as otherwise provided under the Australian Consumer Law, you won’t be entitled to an exchange or refund if:

●       You’re responsible for the fault or defect

●       You were advised of the fault or defect at the time of purchase

●       You find the item cheaper elsewhere after purchase

●       The item was a free promotional item

●       The item was marked “On Special”

●       The item was not received by Coopers within 30 days of you receiving it

Where a failure does not amount to a major failure, Coopers is entitled to choose between providing a repair, replacement or another suitable remedy.

If you return a product that you believe is defective, or otherwise in breach of your consumer guarantees, it may need to be sent to the manufacturer for assessment.

Returning your order

Once Coopers have authorised your return request, you will be guided through how to send your item via Aus Post back to Coopers.

Coopers covers return postage costs for eligible domestic returns within Australia via our pre-paid returns portal. We will guide you on how to process your return. Please package your return carefully to help prevent any damage to the item or its packaging.

While Coopers covers the cost of return postage, returning your items remains the sender's responsibility until they are handed over to our designated postal carrier with valid proof of drop-off. We are not liable for parcels lost in transit without proof of lodgement, nor can we accept responsibility for non-Coopers items returned to us by mistake, and the cost to return these will sit with the customer.

We do not refund original shipping costs on your order for ‘change of mind’ returns.

Talk to our returns team via email today.

Need to cancel your order?

Get in touch with us as soon as you can. If your order hasn’t been dispatched yet, we’ll do our best to cancel it for you. If it’s already on its way, we may not be able to cancel the order.

In some cases, we may be able to request the package be returned by our delivery service. If so, a cancellation or restocking fee may apply.

Delays sometimes happen 

We do our best to keep stock levels up to date, but every now and then, an item may be unavailable, or there may be a delay getting it back in.

If this happens, we’ll get in touch and talk you through your options. Depending on the item, this may include a refund, exchange or waiting for the product to become available.